Old Style Customer Service

Old Style Customer Service

“Cigars?  Cigarettes?  Cigars?  Cigarettes?”  This was once the siren song of the omnipresent cigarette girl in old time Vegas casinos.  In addition to tobacco, her tray, which was typically worn around the neck, might also contain mints or a flower for the lady. Images come to mind of the “Rat Pack” and iconic casinos. Sadly, many of the grand dames of old Vegas casinos have met the wrecking ball or have become the main attraction in spectacularly staged and orchestrated implosions. With the passing of the Golden Era of Vegas comes a nostalgic longing for the ‘good old days’ when going out for dinner and some gambling was an event.

 One only has to look at vintage photographs to see how much things have changed!  Gentlemen were attired in shirts, ties and jackets. Ladies wore dresses and had their hair and makeup just so.  Gentlemen were found clustered around table games and slot machines were almost always the exclusive domain of the ladies.  Service was exceptional and casino staff knew players by name! As easy as it is to romanticize the “good old days” of casino gaming, we at the Emerald Island Casino embrace the present and future of gaming while honoring the tradition of great service! Even as few as twenty years ago, most slot machines were the old style reel type.  Video reel slots as we know them today were in their infancy.  Today’s penny slot machine player’s goal is to hit a “second screen” bonus which offers the chance of big payouts.  The first American video slot machine to offer a “second screen” bonus round was Reel ‘Em In developed by WMS Industries, Inc. in 1996. The first of the “modern type” of slot machines had appeared in Australia by 1994 with the “Three Bags Full” game.  Video Poker and Keno machines did not become widely available until the 1980s. Today’s trip to the Emerald Island Casino is fun, casual and relaxed and we have all the newest penny slit machines for your enjoyment! At the Emerald Island Casino we offer our guests — Video Poker and Keno machines and — Penny Video Reel Machines!  Almost all of our all penny slot machines have second screen bonuses and many offer multiple in-game bonuses! Some of our guests’ favorites are the Gold Pays, Lightning Link and China Shores games.  We also have some brand new games on the floor including “Chili Chili Fire” and “Dragon’s Law Twin Fever.” While slot machine technology continues to change, one thing at the Emerald Island Casino that will never change is our commitment to provide our guests with good old fashioned customer service!  All of our team members take pride in getting to know guests by their first names and in providing superior guest service! Thank you for making the Emerald Island Casino the Locals’ #1 Choice Since 2003!
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